Category Archives: Telecoms regulators

Aussie’s telecom customers are to enjoy improved customer service.

ACMA’s plan to improve Customer Service in telecom industry. Australia’s long-suffering telecommunications consumers can look forward to safeguards against ‘bill shock,’ easily understandable service plans and the more timely resolution of their issues, under a multi-layered plan to improve customer service … Continue reading

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Smartphone safety for roundtable discussion at ACMA’s main event of the week

As ACMA sets to raise the cyber security awareness among Australians, it has already joined with 535 public, private and community organizations and this year ACMA planned 45 events will be held across the nation. The range of activities and … Continue reading

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ACMA likes Telstra for its new customer protection scheme.

The proactive telco industry approach to the customer service doesn’t go unnoticed by ACMA. Telstra announced today about its plans to reduce customers’ risk of unexpectedly high mobile phone bills. As part of the scheme, Telstra will slow down data … Continue reading

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The internet regulation: to be or not to be?

Internet Forum ahead of G8 summit by Sarkozy. The world’s most powerful internet and media bosses are gathering in Paris for a two-day meeting hosted by French President Nicolas Sarkozy. The heads of Google, Facebook and Microsoft are due to … Continue reading

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Quest for charge reduction to 13, 1300 and 1800 numbers.

Australia’s newest superhero, Number Woman, has today written to the big three network providers, Telstra, Optus and Vodafone, appealing to  end expensive, per-minute timed calls from mobiles to the 13, 1300 and 1800 numbers that are typically used by hundreds … Continue reading

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Improving voice and data service for Tasmanians, OPTUS moves

OPTUS, one of the largest telecom providers in Australia and competitor of Telstra, will spend $25 million on its mobile network in Tasmania. They will open 80 new mobile sites across Tasmania over the next 24 months and increase its number of … Continue reading

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Research into telephone consumers finds…

Australian telephone consumers have patchy understanding of the billing and call price information.   According to ACMA research that could be found here : The research found that 47 % of Australians have mobile phones and it is more popular as a main … Continue reading

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